FAQ

Getting started with Mercury International is easy. Simply register your details, deposit and you can start betting immediately. Remember you will have to be aged 18 or over to bet with us.

First you need to login using your username and password. Your username is your phone number (ex: 233123456789) if you recently created your account. Login remains the same for existing customers.

• After your account is funded simply make your selections and they will be shown on your betslip.
• Choose your bet type from within the Combi or System tab,
• Enter your stake and click PLACE.

Any bonus that applies to your bet will be displayed.

Log in to your account, click on DEPOSIT, enter the amount you wish to deposit and choose your preferred payment option.

We currently offer two payment methods to deposit your funds: Voucher and Africell.

Firstly, you need to buy your Voucher from one of our Mercury International agents. You can find them in one of our Mercury International shops or in the street. You have 30 days to make your voucher deposit as per the validity date mentioned on the ticket.  

• To make your deposit log into your Mercury International account.
• Click on DEPOSIT, enter the deposit amount and click on the Voucher option.
• You will be presented with any active bonuses you have qualified for and you are required to click to accept any active bonus you would like to participate in.
• Click PROCEED TO PAYMENT.
• You can now enter your Voucher code and click on SUBMIT.

  After your Voucher code is successfully validated, the money is credited to your account and you can bet immediately.

To make a deposit into your account via Africell Mobile Money please follow the below instructions:

• Login to your account
• Click on DEPOSIT, enter your deposit amount and click on the Africell Mobile Money option
• You will be presented with any active bonuses you have qualified for and you are required to click to accept any active bonus you would like to participate in
• Click on PROCEED PAYMENT
• If you have added your Africell mobile number/account during the registration process, your number will be displayed in the Phone Numbers field. Alternatively you can enter your mobile number in the New Phone field and click SUBMIT.

You will be prompted to follow instructions on your mobile phone to complete the transaction.

Login to your account, Click on WITHDRAW, enter the amount to withdraw and select the Payment Account you wish to withdraw back to using the drop down menu.

We currently offer two payment methods to withdraw your funds: Voucher and Africell.

Please note Voucher withdrawals cannot be processed between 8pm - 8am local time.

Once you have made a withdrawal request, we will process this request as quickly as possible.

Login to your Mercury International account, click on WITHDRAW, enter the amount to withdraw and select the voucher option from the Payment Account drop down menu.

 

Click on WITHDRAW then  PROCEED PAYMENT.

 

Your withdrawal request is automatically processed, your Voucher code can be found on the My Profile/Financial page. You will need to show the Voucher code in one of our Mercury International agencies/kiosks to receive the cash.

 

Once generated a withdrawal voucher code has a to be used within 7 days, you will not be able to get your funds after 7 days has passed.

 

Please note Voucher withdrawals cannot be processed between 8pm - 8am local time.

Login to your account, click on WITHDRAW, enter the amount you wish to withdraw and click on the Africell Mobile Money option from the Payment Account drop down menu.

Click on WITHDRAW, then PROCEED PAYMENT.

Your withdrawal request is automatically processed and you will be able to see the transaction successfully proceed via the My Profile/Financial page.

Please note that you must first deposit with Africell Mobile Money before being able to withdraw with Africell.

Your withdrawal request can be declined if you do not respect our T&C's. Reasons are the following:

• Place only one withdrawal request for the amount wanted: do not place several requests for the same amount but only one for the total amount desired
• Bonus conditions not met: you have to complete wagering requirements of bonuses you receive before being allowed to withdraw
• No bet placed with last deposit: we are not a bank and all (100%) funds deposited have to be played through

When withdrawal being declined a comment is left to inform you of the reason why it has not been approved. Please make sure to read this comment in order to respect our conditions before placing a new withdrawal request. Customers not respecting our conditions on several occasions will see their account permanentaly closed, funds remaining on the account will be lost and customer could face further penalties.

When your bet wins, the winnings will automatically be added to your online account as soon as we have settled that event.

The maximum return per bet is 770,000,000 SLL

If a match is cancelled all bets are void and stake returned to your account.
A postponed match is void unless it is rescheduled and played within 24 hours of the original start time and this is confirmed within 12 hours of the original start time.
Where a void match is included in an accumulator, the bet will be settled on the remaining valid selections

Quick access to all your latest open and settled bets.

• Using desktop you can view your bet history, within the “HISTORY” button located in the Betslip to the right hand side of the page.
• Using full mobile simply click on the “MY BETS” icon located on the bottom menu.
• Using quick bet simply click on the person icon then click on “HISTORY”

If you have forgotten your username or password. Please follow the instructions below:

Full Mobile

1. Click on Login > Forgot Password
2. Enter the email address registered upon creation of your account and click RESET PASSWORD.
3. You will receive an email with a password reset URL from us shortly thereafter. Click on the reset password URL and follow the instructions on the screen to reset your password.

Quick Bet

1. Click on person icon (top left) > Forgot Password
2. Enter the email address registered upon creation of your account and click RESET PASSWORD.
3. You will receive an email with a new password.

Desktop

1. Click on the Forgot Password padlock icon within the password field at the top right hand side of a page.
2. Enter the email address registered upon creation of your account and click RESET PASSWORD.
3. You will receive an email with a password reset URL from us shortly thereafter. Click on the reset password URL and follow the instructions on the screen to reset your password.

If you simply want to change your password you can do so within the Account > Personal info page once logged in.

1 indicates a home team win or the first team listed

X indicates a draw

2 indicates an away team win or the second team listed

 

 

You can find all other betting rules by clicking here.

An accumulator is a bet on two or more selections all of which must win to get a return.

In order to unlock this bonus you need to meet conditions listed in Bonus Terms and Conditions page. When you place a bet funds are firstly taken from "Withdrawable" wallet then from "Bonus" wallet.

Deposit 300 SLL Receive 300 SLL Bonus.

Ex: withdrawable = 300 SLL, bonus = 300 SLL, you place a bet of 400 SLL.
300 SLL will be taken from "Withdrawable" wallet
100 SLL from "Bonus" wallet.

Odds will respectively multiply stake amount taken from each part.
Ex: if odds are 2.0 and bet is a winner, you will get 600 SLL in "withdrawable" and 200 SLL in "bonus".

Your total balance will then be 1,000 SLL with 600 SLL in "Withdrawable" and 400 SLL (200 won + 200 not used for the previous bet) in "Bonus".

You can see remaining wagering requirement from your account, "Bonus" tab. Once wagering requirement completed bonus will be unlocked. Bonus funds you have wagered will be first transferred in "Unlocking" section if you still have pending bets. Once these bets settled funds will be unlocked and withdrawable.